At Pyramid Gate, we respect your privacy and are committed to protecting the personal information you share with us when using our website, booking a tour, creating an account, or contacting our team.

Who We Are

Pyramid Gate provides private and bespoke travel experiences across Egypt, including tours, activities, transportation, concierge support, and travel-related services.

Website: pyramidgate.net
Email: info@pyramidgate.net
Phone: 01029381060
Location: Cairo, Egypt

Information We Collect

We may collect the following types of information:

  1. Personal Information
    Such as your name, email address, phone number, nationality, and contact details.
  2. Booking Information
    Such as travel dates, destination preferences, number of guests, selected activities, special requests, and itinerary details.
  3. Payment Information
    Payments may be processed through secure third-party payment providers. We do not store full credit card or banking details on our website.
  4. Account Information
    If you create an account, we may collect login details, saved preferences, and booking history.
  5. Technical Information
    Such as IP address, browser type, device information, cookies, website usage data, and pages visited.
  6. Communication Data
    Any messages, inquiries, emails, WhatsApp messages, or contact form submissions you send to us.

How We Use Your Information

We use your information to:

  • Process and manage bookings.
  • Customize your travel experience.
  • Contact you about your inquiry, booking, or itinerary.
  • Provide customer support and concierge assistance.
  • Send booking confirmations, updates, and service-related messages.
  • Improve our website, services, and user experience.
  • Comply with legal, security, and operational requirements.
  • Send promotional offers only when permitted or when you have opted in.

Sharing Your Information

We may share necessary information with trusted third parties only when required to deliver your travel experience, including:

  • Hotels and accommodation providers.
  • Licensed guides and Egyptologists.
  • Transportation providers.
  • Activity operators.
  • Payment processors.
  • Government or legal authorities when required by law.
  • Technical service providers supporting our website or booking systems.

We do not sell your personal information.

Cookies

Our website may use cookies to improve performance, remember your preferences, analyze traffic, and support login or booking functionality.

You can disable cookies through your browser settings, but some parts of the website may not function properly.

Payment Security

All online payments are handled through secure third-party payment gateways. Pyramid Gate does not store complete card numbers, CVV codes, or sensitive banking information.

Data Retention

We retain your personal information only for as long as necessary to provide our services, manage bookings, comply with legal obligations, resolve disputes, and maintain business records.

Your Rights

Depending on applicable laws, you may request to:

  • Access the personal data we hold about you.
  • Correct inaccurate information.
  • Delete your personal data where legally possible.
  • Withdraw marketing consent.
  • Request details about how your data is used.

To make a request, contact us at: info@pyramidgate.net

Data Protection

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of those external websites.

Children’s Privacy

Our services are intended for travelers and customers capable of making bookings. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact us:

Pyramid Gate
Cairo, Egypt
Email: info@pyramidgate.net
Phone: 01029381060